Did you just experience KPLC Token delay? Don’t worry, you can easily obtain details of the electricity bill and pay it online. There are multiple ways to tackle the delayed KPLC Delayed token issue. Go through the article & follow the process that best suits you.
Obtaining a KPLC Token Number
The new prepaid meter systems have simplified the way people pay for electricity. All you need to do is buy your preferred token through M-PESA through the following easy steps. Note that there are several pay bills that you can use, but for now, we will use the official KPLC pay bill numbers, which are two (888888 and 888880).
- Open M-PESA menu
- Go to Lipa na M-PESA
- Select Pay bill
- Enter 888880 as the business number.
- The account number is your token meter number.
- Enter amount
- Enter the M-PESA pin, and then click okay.
- You will receive a message from KPLC with codes to feed on your prepaid token.
However, sometimes the KPLC token delay does occur and you’re left in pitch darkness if your electricity has gone off. This article will show you ways in which you can solve this problem without cursing the company involved.
How to Tackle KPLC Token Delay
If you have paid for the tokens but haven’t received your token via SMS, you can use three methods to get your delayed KPLC token. This kind of situation doesn’t occur frequently but can appear due to technical issues. If your payment amount just got deducted and your token number was not shared via SMS, you probably need to fix this yourself.
There are multiple ways to get your delayed KPLC Token number, let’s discuss them one by one.
Using my KPLC MyPower when the token is delayed
KPLC has the MYPower app to offer various services to its customers. From User information to checking Bill (Token) to checking planner interruptions, everything is there. Customers can make use of this app to recover the KPLC token that was supposed to be delivered via SMS as soon as they bought it.
Obtaining the belated KPLC Token from the Website
- Log into your account. If you don’t have a KPLC account, create one here.
- Once logged in, select Bill/Token query
- Enter your meter number as a search criteria
- Your last token to be purchased will appear
Use social media to Report KPLC Token Delay
Contact them through Twitter or Facebook because they reply instantly.
Request Delayed KPLC Token number via SMS
The power and lighting company has introduced USSD to simply the process. Here are the steps to get your token number via SMS, if you didn’t get it in the first go.
- You can use a KPLC USSD code
- Dial *977# and choose prepaid service
- Choose the latest token.
- Choose your meter number from the list.
- The last three token transactions will be sent to you via SMS.
If you are having any problems with your token, contact them through the following helpline numbers
- 97771
- 0703070707
- 0732170170.
