KPLC token delay is one of the challenges caused by technical issues which occur in systems built on the Network technology innovation.
They typically occur during software upgrades, particularly on those controlling electricity transmissions.
The upgrade is unavoidable because KPLC software, like any other service provider company, requires regular upgrades to ensure bugs are fixed and efficiency is maximized. They can also be carried out when system flaws that allow for mischief and massive losses are discovered.
Types of KPLC token delays
There are two types of delays that may occur while purchasing tokens.
- One is when you purchase tokens via M-Pesa and the 14-digit token number delays.
- The second one is when you purchase a token, successfully receive the token number, feed it into the meter, and submit but the token fails to recharge immediately.
In either case, you should be patient and wait for around 20 minutes. However, if it goes past 20 minutes then the customer is forced to interact with a customer care agent to solve either of the issues.
Below are some of the contacts that help with KPLC token delays:
Kenya Power Contact Center
This is where all your inquiries will be directly and urgently addressed. In case you need an urgent response contact KPLC by dialing 97771/ 0703 070 707.
This will direct you to the nearest KPLC customer care agent who will assist you to have your issue solved.
However, expect a few questions to verify your identity and provide the required information on the latest transactions you have made.
Also, if you have paid for your token and the token number delays you can get your latest token in a minute by simply dialing *799# and following the prompts.
This relieves you from calling or trying to communicate with your service provider via their social medial accounts.
KPLC Meter Not Loading Tokens
This is a common error experienced by many prepaid customers. In many cases, it occurs due to the following:
- An error in the meter number you entered
- The meter tariff may differ from the one programmed on your meter
- The electricity credit token number entered into your meter is incorrect.
To solve this problem reach out to customer care to get assistance. The customer care contacts are given below in this article.
KPLC Token Rejected
Once in a while, you might encounter cases whereby your meter rejects the purchased electricity token.
In this case, a reject error message means that you currently can’t load the electricity tokens you purchased on your meter. This token issue is a result of several reasons.
Below are all possible reasons for this problem:
Purchasing for the wrong Meter number
What this means is that you cannot load a token bought for meter Q on meter X. If you bought tokens for another meter number your meter will automatically reject that token.
In addition to that, it is important to note that tokens cannot be reversed if they have already been generated. To avoid this go through each field on the review order page before making any payment.
You haven’t activated your meter account
Upon installing your new meter, you are required to activate it from KPLC. Without this activation, your meter won’t be able to load any tokens from your meter. To activate your meter, all you have to do is request an activation code from KPLC and load it in the format given to you before loading your token.
Change in your tariff plan
Every meter is categorized under a tariff plan. In case there is a directive to switch or change the rates in place, your meter will require to be configured to fit the new plan. To solve this, request for KCT from your distribution company and load it in the format given to you.
KPLC Balance Enquiry
There are various ways in which you can enquire about your KPLC Balance statement.
One is via the KPLC eBill which is an electronic service offered by KPLC that helps you to query electricity bills and manage your electricity account by checking balance and statements via email or SMS.
How to check KPLC electricity bill via SMS
It is important to note that this service is available to all Kenyan networks and is charged Ksh 5. Also, it is very crucial to enter the correct details and follow the procedure correctly to archive a positive response.
- Open a new SMS message service.
- Enter the message recipient as 95551
- Enter the first digits of your account number in the message field for instance if your account number is 658279-11, enter 658279.
- You will receive an automatic reply with your account balance details.
How to check KPLC electricity bill through email service
Note that, you require internet connectivity to successfully use this service.
- Use your KPLC account number as the subject of the email.
- Write a blank email to bill@kplc.co.ke
- You will receive an automated email with your full statement.
