How to Reverse KPLC Tokens Sent to the Wrong Account Number

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As Kenya Power and Lighting Company (KPLC) transitioned to a prepayment system to meet the growing demand for electricity, the aim was to enhance service delivery and consumer satisfaction. However, despite the benefits of this system, minor inconveniences such as token-related issues can still occur.

One common problem arises when a user accidentally inputs the wrong account number while purchasing electricity tokens via Paybill. If you find yourself in this situation, there’s no need to panic. Here’s how you can reverse KPLC tokens sent to the wrong account number:

Contact KPLC Customer Service:

  1. Call KPLC customer service immediately upon realizing the mistake.
  2. Provide them with details of the transaction, including the transaction reference number and the correct account number.
  3. Request assistance in reversing the tokens sent to the wrong account number.

Visit the Nearest KPLC Office:

  1. Visit the nearest KPLC office in person.
  2. Explain the situation to the customer service representative and provide all necessary transaction details.
  3. Request their assistance in reversing the tokens to the correct account number.

Online Assistance:

  1. If available, check if KPLC offers online assistance or a customer portal.
  2. Log in to your account and navigate to the section for transaction history or support.
  3. Follow the provided instructions for reporting a transaction error and request assistance in reversing the tokens.

Be Patient:

  1. Understand that reversing a transaction may take some time.
  2. Stay in touch with KPLC customer service for updates on the progress of your request.
  3. Be patient and cooperative throughout the process.

By following these steps and promptly contacting KPLC customer service, you can initiate the process of reversing tokens sent to the wrong account number and rectify the situation efficiently.

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