Sometimes you may be late to pay the Gotv monthly subscription. If this happens, the decoder usually fails to reactivate automatically which means you will need to find out on how to reactivate it to continue enjoying the experience.

In this situation, just send an SMS bearing the word, “Reset” to 22688 and wait for their response. Alternatively, you will dial *423# on your phone and follow the steps.

Whatever method, ensure that the decoder is all but powered on.

The other option is to reactivate the decoder online. Visit their website and use your surname/mobile number and the IUC number on the decoder as the password.

On the “Clear your error” Tab, select E16 and click on “Reset device now”.

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