Switching Gotv Kenya packages is not a complicated process. You may be bored with the current set of channels on Gotv Lite and wish to have a sports experience.
Apart from calling the Gotv customer care center for the upgrade, simply SMS “UPGRADE IUC NUMBER” to 22688. The other method is to go to your Gotv Self Service option online and upgrade your current subscription.
The same thing applies if you want to downgrade to a lower package.