How To Register An M-Pesa Account In Kenya


Getting started – M-PESA Registration Process

To register for M-PESA, the customer will visit an M-PESA Agent outlet / Safaricom Retail Centre or Care Desk and present a mobile phone with a Safaricom SIM card and a valid Identification document, which can be either:

  • Kenyan National ID
  • Valid Kenyan Passport
  • Valid Foreign Passport
  • Kenya Military ID
  • Kenyan Foreigner Certificate

The customer will receive a confirmation message from M-PESA that the registration has been successful and a numeric start key (PIN) which they will use to activate M-PESA on their phones. After this step, the customer will fill the M-PESA Customer Registration Form; the agent will confirm the details & sign the registration form. The Customer will also sign the registration form and retain a copy as proof of registration.

Customers who want to register using these documents for identification – foreign passport, military ID and Foreigner Certificate must visit a Safaricom shop or Care Desk as the Agent can only register users with Kenyan Passport or National ID.

M-PESA Activation Process:

After successful registration, the M-PESA customer will need to activate M-PESA on his/her mobile phone using the 4-digit M-PESA PIN sent by SMS from M-PESA after registration.

Activate M-PESA account by following the guidelines below:

On the SAFARICOM Menu:

  • Select M-PESA menu then select Activate or Wezesha. (The MPESA menu allows you to use Swahili or English Language.)
  • Enter the ‘M-PESA PIN received via SMS.
  • Create your own Secret PIN, (a four-digit number) and confirm the secret PIN.
  • Enter ID number; the same one used during registration.
  • Upon successful activation, the customer will receive a confirmation message with their balance.
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The customer will receive the M-PESA menu on their phone, under Safaricom, with following sub-menus:

  • Send Money
  • Withdraw Cash
  • Buy Airtime
  • Loans and Savings
  • Lipa na M-PESA
  • My Account

Customer can also download mySafaricom App from the app store and access among other services, Fuliza M-PESA, Bill Manager and M-PESA Global.