How to Retrieve Delayed Kenya Power Tokens for Free

Kenya Power
Kenya Power

Prepaid electricity users often encounter delays or issues with retrieving their Kenya Power (KPLC) tokens after purchase, leading to frustration and inconvenience. Here’s a simple guide on how to check and retrieve delayed tokens for free:

  1. Via USSD (Charged):
    • Dial *977# from your Safaricom network.
    • Select option 1 for Prepaid services (Token).
    • Choose option 2 for Latest Token.
    • Select your meter from the list provided.
    • Receive the last three tokens purchased under the selected meter number.
  2. Via KPLC MyPower App (Free):
    • Download and install the MyPower self-service app from the Play Store.
    • Open the app and select the ‘My Bill/My Token’ option.
    • Choose ‘Meter Number’ and enter your 11-digit meter number.
    • Tap the search icon to view a summary table with the last five purchased tokens, with the latest purchase at the top.

With these methods, you can easily retrieve delayed KPLC tokens without any hassle or additional charges.

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