Safaricom Home Fibre Customer Care Contacts


Safaricom Home Fibre is now available within major towns across the country. You can confirm whether the service is available in your area by checking for your estate in the USSD menu or by calling Safaricom Home customer care.

On the other hand, if you’re already connected to the service you may wish to contact them in order to manage your account.

1. By Calling

Option 1: If You’re Already Connected

Option 2: If Not Yet Connected

  1. Dial *400# with your Safaricom line and from the menu reply with the option regarding your query.
    safaricom home ussd menu

2. Depending on the nature of your query and which option you selected from the menu, you may get a USSD reply informing that you’ll be contacted by a Safaricom Home representative within 24 hours.

2. Via Chat

You can chat with a customer care representative on matters Safaricom Home Fibre. Just go to the Safaricom Home page and in the menu click to open the Chat With Us link.

3. Via Social Media

You can likewise reach Safaricom Home through their social media pages or Zuri chatbot on WhatsApp as follows:

  • Twitter: @Safaricom_Care
  • Facebook: Safaricom PLC
  • Zuri: Save 0722 000100 in your contacts then go to WhatsApp and begin a chat with the message ‘Hi Zuri’

4. Via Email

Send an email with your queries to

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