How to Retrieve Your KRA PIN: A Step-by-Step Guide


Have you misplaced or forgotten your Kenya Revenue Authority (KRA) Personal Identification Number (PIN)? It can be a stressful situation, especially when you need it for various financial transactions or official purposes. However, there’s no need to panic; you can retrieve your KRA PIN relatively easily. In this step-by-step guide, we will walk you through the process.

Step 1: Prepare the Necessary Information

Before you begin the PIN retrieval process, ensure you have the following information ready:

  • Your full names as they appear on your KRA PIN certificate.
  • Your KRA-registered email address.
  • Your KRA-registered mobile phone number.
  • Your KRA-registered postal address.

Step 2: Visit the KRA iTax Portal

To initiate the PIN retrieval process, you will need to access the KRA iTax portal. You can do this through the official KRA website (

Step 3: Click on ‘Forgot Password/PIN?’

On the iTax portal’s login page, you’ll find an option that says, ‘Forgot Password/PIN?’ Click on this option.

Step 4: Provide Your KRA PIN

You will be prompted to enter your KRA PIN. Ensure that you enter it correctly, as mistakes here can lead to delays in the process.

Step 5: Select ‘Forgot KRA PIN’

Once you’ve entered your KRA PIN, select the ‘Forgot KRA PIN’ option. This choice will initiate the PIN retrieval process.

Step 6: Verification through KRA-Registered Email

KRA will send you a One Time Password (OTP) to the email address you have registered with them. Check your inbox and enter the OTP on the iTax portal.

Step 7: Verification through KRA-Registered Mobile Number

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You will also receive an OTP on your KRA-registered mobile phone number. Enter this OTP on the portal to proceed.

Step 8: Confirm Your Postal Address

KRA will display your registered postal address. Verify that it is correct. If it’s not, you’ll need to visit the nearest KRA office to update your details.

Step 9: Reset Your KRA PIN

After successful verification, you will be allowed to reset your KRA PIN. Follow the instructions provided to create a new PIN. Ensure it is secure and memorable.

Step 10: Log In with Your New KRA PIN

Once you’ve reset your KRA PIN, log in to the iTax portal using the new PIN to confirm that it’s working correctly.

Congratulations! You’ve successfully retrieved your KRA PIN. Keep it safe and use it responsibly for your tax-related transactions. If you face any issues during this process, consider contacting the KRA customer care for assistance.

Remember that your KRA PIN is a crucial document for various financial and legal activities, so always handle it with care and keep it secure.