If you have sent money to Safaricom MPESA till number, it’s possible to reverse but not easy as it is when you send to Safaricom mobile number.
Reversing involving 3 steps:
Call Safaricom through customer care number 100.
Safaricom will hold the money in the till number not to be utilized, they will then call the owner of the till number to confirm whether they received the cash and to inquire whether they offered you a service. If the owner confirms that they offered a service, Safaricom will call you back to ask whether you were offered the service, if you say that you were not served, they will call the owner again to ask whether they will agree to reverse or not.
The till number owner will be asked whether they will accept reversal or not, if they refuse to accept, Safaricom will finally call you to inform you to report to the police for a complaint.
Reversal from a till number is hard, the best thing to do is to confirm whether the money will be sent to the right till number before you send it, otherwise the reversal may be almost impossible.
When you realize that you have sent the money to a wrong till number,make sure you call the owner and agree, don’t threaten them, otherwise you’ll lose your money.A good person will return the cash.