If the payment is already completed
You can’t cancel a payment you’ve sent if its status shows “Completed” in your Activity. However, you can contact the recipient to request a refund within 180 days of making your payment.
If you didn’t make this payment, please report this unauthorized transaction in the Resolution Center. If there are other issues with this payment, such as you didn’t receive the items or services you paid for, or the related eBay auction was canceled, you can open a dispute in the Resolution Center and communicate directly with the seller.
If the payment is unclaimed or still pending
You can only cancel a pending payment that has a “Cancel” link next to it in your Activity. These payments will be in the “Unclaimed” status, meaning that the recipient hasn’t received or accepted it. You won’t be able to cancel a pending payment that doesn’t have a “Cancel” link. In this case, you may try to contact the recipient to make other arrangements.
You have 30 days from the original payment date to cancel a pending payment with a “Cancel” link. After those 30 days, we’ll cancel the payment automatically and refund the money to your original payment method.
If you cancel a payment you just sent from your bank, please allow 3-5 business days for the money to appear in your bank account.
Here’s how to cancel a pending or unclaimed payment:
- On the Activity page, locate the pending payment.
- Click Cancel.
- On the next page, click Cancel Payment.
