A video making rounds on social media has stirred public outrage after a female customer alleged she was assaulted by a Quickmart supermarket employee for unknowingly dispensing milk without staff assistance.
In the emotional footage, the woman, accompanied by her brother, explained that she had no idea customers were not allowed to serve themselves. She claims she expressed regret on the spot, but was still physically attacked by a staff member during the incident.
The video, which has since gone viral, shows the woman visibly distressed as she recounts the alleged assault.
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Quickmart Responds
In response, Quickmart Supermarket issued an official statement confirming that the employee involved has been suspended while internal investigations are ongoing.
“We deeply regret the distress this incident has caused and sincerely apologize to the affected customer and anyone else who feels let down by this experience,” the company said.
The retailer emphasized that such behavior is unacceptable and does not align with its core values of respect, kindness, and integrity.
Quickmart also confirmed that it has reached out to the customer to extend apologies and offer support, adding that its staff regularly undergo customer service and conduct training.
“We are taking this matter seriously and are committed to a full investigation,” the statement added.
Public Reaction
The incident has sparked widespread criticism online, with users calling for better customer service protocols and stricter employee conduct standards across the retail sector.
Many Kenyans have expressed concern over the growing number of customer mistreatment cases in supermarkets, with some demanding that regulatory bodies step in to ensure consumer protection.
