The KPLC Self Service number are as follows
Mobile Numbers: 0703 070 707, 0732 170 170
Telephone Number: +254 203 201 000
KPLC Self Service Portal
The KPLC Self Service Portal is the latest initiative from Kenya Power in an effort to improve customer service and reduce the time customers need to wait for assistance. The guide is also expected to speed up the process of replacing power supplies.
The Service also allows customers to manage their energy usage and receive notifications about energy price changes.
SELF SERVICE GUIDE
There’s a procedure one has to follow that applies to domestic (below 25Kva) and premium applications (above 25kVA) excluding SMEs with a load between 100kVA -200kVA which includes additional load and meter separation application.
KPLC Application Form
All customers applying online are encourage to use https://selfservice.kplc.co.ke while submitting relevant documents .An application reference number will be provided instantly.
General Application Procedure
This application procedure applies to Domestic (below 25kVA) and Premium applications (Above 25kVA, excluding SMEs with a load between 100kVA to 200kVA). This includes Additional Load and Meter Separation applications.
- Application
We are encouraging all customers apply online https://selfservice.kplc.co.ke, submit with the applicable documents (refer to customer checklist below). You will be provided with an Application Reference Number instantly.
- Quotation
You will receive a quotation based on your specifications in your enquiry.
The following quotation timelines will apply for various application types;
| Application Connection Type | Time |
| Requiring a meter only | 7 days |
| Requiring low voltage extension | 14 days |
| Requiring low voltage extension (Single phase up to 8 kVa) | 28 days |
| Requiring medium voltage extension and/or transÂformer | 28 days |
| Requiring connection at high voltage | within the period agreed with the Customer. |
A quotation is valid for ninety (90) days within which payment can be made via the following channels;
- Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
- Mobile money (Pay bill number 888899, Account No: application reference No.)
- Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
- Cash payment at KPLC Payment office
- Construction & Metering
We will obtain necessary consent where applicable to lay electricity supply lines and thereafter undertake construction and metering within the following timelines;
| Type of Connection | Time |
| Requiring a meter only | 3 days |
| Requiring low voltage extension (Single phase up to 8 kVa) | 14 days |
| Requiring low voltage extension (3 phase above 8 kVa) | 14 days |
| Requiring medium voltage extension and/or transÂformer | 28 days |
| Requiring connection at high voltage | within the period agreed with the Customer. |
Customer Checklist: Please attach the following documents when submitting your enquiry for supply form
All Applicants
- Copy of National Identification (I.D) or Passport for Non-Kenyans/ Company Registration Certificates
- Copy of your PIN Certificate
- Route sketch map leading to premises where supply is required.
- Copy of title deed and land search documents for ownership of property (to support wayleaves consent)
- Duly filled Supply Contract form
- Wiring Certificates (Submit any time after issuance of application reference number but before construction of the electricity network)
Meter Separation and Additional Load Application
- Copy of latest Electricity Bill
Additional Requirements for Premium Applications (Businesses)
- Scaled site plan (Preferably in soft copy AutoCADD 2014 lower version/DWG format)
- Load Schedule Details
SMEs Application Procedure
This application procedure is tailored for Small & Medium Enterprises (SMEs) Applications whose connection enquiry is within 200 meters from KPLC grid for supply between 100kVA to 200kVA.
2 Easy Steps of applying for an electricity connection as follows:
1: Apply Online (https://selfservice.kplc.co.ke) and Pay Online (via RTGS to KPLC Bank Account No. 0104074121608 or Mobile Money Transfer Pay bill number 888899, Account No: application reference No.) and sign the Supply Contract
2: Receive external works, meter installation and electricity flow.
Service Delivery Timelines
Standard Applications (Below 25KVA)
- Time taken to quote – 14 days
- Time taken to approve wayleaves after payment – 14 days
- Construction – 12 days
- Metering – 2 Days
Total number of days – 43 Days
Premium Applications (Above 25KVA), excluding Small and Medium Enterprises (SMEs)
- Time taken to quote – 7 days
- Time taken to approve wayleaves after payment – 7 days
- Construction – 13 days
- Metering – 2 Days
Total number of days – 30 Days
Requirements for Connection
This applies to all premises where there is no supply i.e., electricity supply lines have not been installed.
Please make sure you have the following: –
- A soft copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
- A soft copy of route sketch leading to premises where supply is required.
- Copy of the PIN Certificate
- Wiring certificates
- Supply contract form
- Consent from the owner of the property
Corporates
- A soft copy of Certificate of Registration.
- A soft copy of route sketch leading to premises where supply is required.
- Copy of the PIN Certificate
- A Scaled site plan for Industries, Housing Estates, shopping malls etc.
- Consent from the owner of the property
- Supply contract form (signed)
- Wiring Certificates (signed)
KPLC application form pdf download
Below find KPLC Application form in pdf format
PREPAID POWER METERS
This is a type of meter with a customer interface unit that has a screen resembling that of a mobile phone which allows customers to manage their power consumption the same way they manage credit units for their mobile phones.
In this case a customer purchases electricity token and credit units to his meter to his meter`s customer interface unit screen. As a customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top up.
Benefits of prepaid meter
- Buying tokens is as easy as buying a pie.
- In case of a disconnection, you can refill the service without paying an additional deposit.
- It enables you to manage your power consumption.
POSTPAID POWER METERS
This is a tariff that allows you to use now and pay later. The tariff on sign up allows you to set a preferred monthly credit limit with a minimum allowable limit of 1000. It is open to all safaricom pre-pay customers with the exception of corporate accounts.
In postpaid users are provided with services by cellular providers and are then asked to pay the bill at the end of the billing cycle.
Benefits of postpaid
- You need to pay the bill after you have used the service
- With postpaid you don’t need to pay anything upfront, you get a monthly bill after you use telecom connection.
