Before you proceed with making the decision to change the Zuku internet package, you need to revisit and understand the package that you either want to upgrade to or downgrade to. The table below shows you the list of Zuku internet packages for both the Triple Play package and Zuku Business Package.
Zuku Internet Package in Uganda
The Triple Play package
| Zuku Package | Fiber Internet Speed | Pricing in UGX |
| Basic | 10Mbps | UGX 147,900 |
| Preferred | 20Mbps | UGX 197,900 |
| Premium | 40Mbps | UGX 297,000 |
| Advanced | 100Mbps | UGX 497,000 |
Zuku Business Package
| Zuku Package | Fiber Internet Speed | Pricing in UGX |
| Infinite 10 | 10Mbps | UGX 159,900 |
| Infinite 20 | 20Mbps | UGX 279,900 |
| Infinite 30 | 30Mbps | UGX 479,900 |
How to Change Zuku Internet Package in Uganda
1. Contact Zuku Internet customer care at;
- Fiber Support : 0200 724 848 / 0779414721
- Whatsapp: +256 752 320561
- Email : support@zukufiber.co.ug
- Website: www.zuku.co.ug
2. Alternatively, you can choose to visit Zuku Fiber Head offices at Diamond Trust Building,13th Floor, opposite Cham Towers, Kampala Road, Kampala, Uganda.
3. Upon establishing contact with the Zuku Customer agent, request the agent to help you change your Zuku internet package.
4. The agent will request you to avail of your Zuku Fiber account number and mention the package that you would like to upgrade or downgrade to. After the agent will verify your identity and also inquire why you would like to change your Zuku Internet package.
5. Once the agent has verified your identity, the process to change your internet package will commence and within a few minutes, the agent will have changed to the package that you prefer. If you had an activated package, you will first wait for it to expire. Now pay the amount equivalent to the new package that you have and you are good to go.
