To divert Safaricom calls to a new number, follow the below steps.
- To divert all incoming calls, on the old number dial **21*new number#, for example, **21*0712345678#.
- You can check the current status by calling *#21#.
- To forward calls you do not want to receive, dial **61*new number#, for example, **61*0712345678#.
- You can check the current status by calling *#61#.
- To divert incoming calls only when your primary phone is off, dial **62*new number#, for example, **62*0712345678#.
- You can check the current status by calling *#62#.
- To divert incoming calls only if your primary phone is busy, dial **67*new number#” for example, **67*0712345678#.
- You can check the current status by calling *#67#.
If you have a smartphone, I’m assuming most of us do, here is a different way you can set up call forwarding.
- Open the Phone App (I’m using the Google Phone App)
- Select ‘calling accounts‘
- Select ‘Advanced Settings‘
- Click on Call Forwarding
- Select the Simcard you want to edit.
- Edit Accordingly to the number you want to forward to
- For Voicemail use 0722122122 or 0722188188
