To Unsubscribe From Safaricom Subscriptions, follow the below process;

  • Go to phone or dialer application
  • Dial *100# if you are a prepaid customer or *200# for post-pay
  • Run the USSD code by tapping the call button
  • The menu will appear on-screen
  • Reply with 3; which is the Products and Services
  • In the next menu reply with 98 for MORE to go to the next page of that menu.
  • For prepaid customers, reply with 10; for a postpaid reply with 8. These options should read Stop Safaricom Promotion SMS. You will receive a pop-up message reading, ‘do you wish to continue receiving SMS information on Safaricom offers and promotions?’
  • Reply with 1 for No.
  • You will receive a pop-up notification thereafter to confirm your opting out from Safaricom promotion messages.

Unsubscribing from third-party promotion messages

  • Dial *456#
  • Click on call to run the USSD code
  • Reply with 9 for STOP
  • Reply with 5 for PROMOTIONAL MESSAGES
  • Reply with 1 for STOP
  • Enter the sender’s name.

Unsubscribing from unwanted auto-renewed subscriptions

Use these steps to unsubscribe from subscriptions such as data bundles and SMS offers that are auto-renewed automatically.

  • Dial *544#
  • Click on call
  • Reply with 98 for MORE
  • Reply with 12 for Stop auto-renewal.
  • You will receive a confirmation message.


That is all about how to unsubscribe from Safaricom subscriptions. Hopefully, you have found this guide useful in unsubscribing from all those annoying notifications that have been bothering you.

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