How to silence the token meter beeping sound
Here is how to silence the beeping sound based on the model of your token meter:
Hexing
Hexing meter model seems to be most common in many households.
To stop the beeping sound on this meter you need to press 812, then hash (#), or press 812 then “Enter”.
Nirav
If your meter has the name “Nirav Star Instrument” printed on it, just press 1037 then hit “Enter” button 3 times.
Conlog Intech
In one long press on the hash (#) button will stop the sound on a Conlog meter that keeps beeping when you have few units.
Actaris
To stop this sound as you plan to buy additional tokens, long-press the “Enter” button.
For one reason or another, a method may not work for your meter model. Try out the steps specified for the other models. These steps will be updated regularly to include new meter models or tricks.
Inhemeter
Press 016 then hit ‘Enter” button
Shenzen
Press 1037 then hit “Enter” button 3 times
Itron
Long press: Enter’ button until meter stops beeping
Intech
Press 812 then hash (#) button
How to pay your electricity tokens
KPLC has a wide number of convenient ways to pay your electricity bills. All payments are posted in your electricity account on the same day.
Please follow the instructions below to top up your electricity.
How to pay your electricity tokens(Safaricom)
1. Select “Pay Bill” from the M-PESA menu.
2. Enter the Kenya Power business number 888 888.
3. Enter your new Kenya Power account number e.g. 123456.
4. Enter the amount you wish to pay which should be between Ksh100 and Ksh 35,000.
5. Enter your M-Pesa PIN.
6. Confirm that all details are correct.
7. You will receive a confirmation of the transaction via SMS.
How to buy Kenya Power (KPLC) prepaid tokens via M-PESA Paybill Number 888880.
1. Go to Safaricom SIM Tool Kit, select M-PESA menu, select “Lipana M-PESA“
2. Select “Pay Bill“
3. Select “Enter Business no.“, Enter KPLC’s Lipa na M-PESA PayBill Number 888880 and press “OK”
4. Select “Enter Account no.“, Enter your KPLC Prepaid Meter Number (e.g. 0100 xxxx xxxx x) press “OK”
5. “Enter Amount“, between Ksh 100 and Ksh 35,000 and press “OK”
6. Enter your M-PESA PIN and press “OK”
7. Confirm all the details are correct and press “OK”
8. M-PESA HAKIKISHA, You will get a notification with the intended recipient’s name e.g. “Pay Kenya Power Ksh 1,000.00 for Account 0100 xxxx xxxx x Press 1 within 20 seconds to STOP this transaction.” To stop a wrong transaction, Enter “1” and press Send within 20 seconds. Pressing “Cancel” will complete the transaction.
9. You will receive a confirmation SMS from M-PESA.
10. KPLC will then generate prepaid token valid for your meter and send via SMS.
How to buy Kenya Power (KPLC) prepaid tokens via Equitel
1. Select Eazzy Pay from your Equitel menu
2. Select Pay Bill from Eazzy Pay.
Choose the bank account number to pay from e.g.0123456789102
Select business number – KPLC Tokens
3. Enter your KPLC Prepaid Meter Number (e.g. 37168917674) press OK
4. Enter the amount you wish to pay which should be between Ksh 100 and Ksh 500,000.
5. Enter your Equitel PIN and press OK
6. Confirm that all details are correct by pressing 1 OK
7. You will receive a text confirmation of the transaction from Equity bank.
KPLC will then generate prepaid token valid for your meter and send via SMS.1
How to pay your electricity bill with Equitel (Sim Tool Kit)
1. Select Eazzy Pay from your Equitel menu
2. Select Pay Bill from Eazzy Pay.
Choose the bank account number to pay from e.g.0123456789102
Select business number – KPLC Bills (Post Paid)
3. Enter your new Kenya Power meter number e.g. 2831172 or 3436980.
4. Enter the amount you wish to pay which should be between Ksh 100 and Ksh 500,000.
5. Enter your Equitel PIN and press OK
6. Confirm that all details are correct by pressing 1 OK.
7. You will receive a text confirmation of the transaction from Equity bank.
How to contact KPLC customer care
Twitter: @KenyaPower_Care
Facebook: KenyaPowerLtd
Email: customercare@kplc.co.ke
SMS: 95551
Contact Centre: 95551
Phone: 0703070707 or 0732170170
