Safaricom Agents are nationwide and ready to make your Safaricom experience satisfying.

How to Become an M-PESA Agent

Please click on the links below for more information and the relevant application forms.

  1. M-PESA Agent Requirements
  2. M-PESA Agent Store Application Form
  3. The Kenya Police Certificate of Good Conduct Application

M-PESA Agents

Send and receive money hassle-free at our M-PESA Agent outlets.

Currently, there are over 40,000 agents countrywide ready to serve you wherever you are. Many more new outlets being added daily.

M-PESA Agent’s key tasks are:

  1. Registration of M-PESA Customers
  2. Depositing cash into registered customers M-PESA accounts
  3. Processing cash withdrawals for registered M-PESA customers
  4. Processing cash withdrawals for non-registered M-PESA customers
  5. Customer Education
  6. Compliance with Safaricom AML & KYC Policy
  7. Compliance with Safaricom business practices
  8. Branding of their outlets as per provided guidelines

M-PESA Agents include:

  1. Safaricom authorized dealers, operating one or more outlets around Kenya
  2. Other retailers with a substantial distribution network like petrol stations, distributors, supermarkets and registered SMEs
  3. Selected Banks and Micro-Finance Institutions

M-PESA Agent Downloads:

  1. M-PESA Agent Requirements
  2. Extra Till Application Form
  3. Agent Store Application Form
  4. Agent Additional Store Application Form
  5. Management Till Application Form
  6. Agent (Head Office) Application Form
  7. The Kenya Police Certificate Of Good Conduct Application
  8. Personal Declaration Form
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